Please read these Terms of Service carefully to be sure that you understand them. By using the Service, you are agreeing to these Terms of Service. Your attention is particularly drawn to clauses 16 (Disclaimer) and 17 (Liability)

This Agreement;

This Agreement is made between us, Uni Student Storage (USS) and you, the person who wishes to use the Service and who enters into this Agreement by accepting these Terms of Service (“you” and “your”).


In these Terms of Service, the following words have the following meaning: “Agreement” means the agreement entered into by you and USS for the provision of the Service on these Terms of Service; “Goods” means the items which you pack into Storage Boxes for storage by USS; “Service” means the services of collection, storage and delivery within the UK; “Site” means the USS website at www.unistudentstorage.com “Storage Box” means the storage boxes supplied to you by USS, or your own suitcase used for packing, transporting and storage of your Goods.

Terms of service;

In order to use the Service, you must agree to these Terms of Service. You may not use the Service if you do not accept these Terms of Service. Your use of the Service will be taken as acceptance of these Terms of Service. USS may refuse or may cease to provide the Service where USS considers that it is or may be used in breach of these Terms of Service, or for any unlawful or improper purpose or for any other reason. USS may change these Terms of Service from time to time. USS will notify you of any changes by posting them on the Site or through other reasonable means of providing notice. Any changes to the Terms of Service will come into force on the date stated in the notice which shall not be less than ten days from when notice is given. If you use the Service after changes to the Terms of Service have come into force, you will be taken to have agreed to the changes. If you do not agree to the changes, then you may terminate this Agreement in writing to USS.

Your information;

In order to use the Service, you will be required to provide information about yourself (such as identification and contact details) as part of the registration process for the Service, or as part of your continued use of the Service. You agree that any registration information you give to USS will always be accurate, correct and up to date. USS processes information about you in accordance with its Privacy Policy. By using the Service, you consent to such processing.

Password and security;

When first signing up, you will choose a password as part of the Service’s registration process. You can log into your account and change your password at any time. You are responsible for maintaining the confidentiality of your password, and are responsible for all activities that occur under your account. You shall: keep your password strictly confidential and take all reasonable steps to ensure that nobody other than you accesses the Service using your email address and password; promptly notify USS if you become aware or suspect that your password has become known to someone else.

The Service;

In return for the charges payable under this Agreement, as and when requested by you from time to time, USS shall: where you request, deliver one or more empty Storage Boxes and tape to your specified delivery address; collect the Storage Boxes packed with your Goods or your Goods otherwise suitably prepared for transport from your specified collection address on the collection date chosen by you on the Site; transport the Storage Boxes packed with your Goods or your Goods otherwise suitably prepared for transport to USS storage facility and store them there; return each Storage Box packed with your Goods or your Goods otherwise suitably prepared for transport to your specified return address on the date chosen by you on the Site. USS will not deliver or return Storage Boxes to an address outside of the UK unless USS agrees to do so in writing. Times given for delivery, collection or return are estimates only and USS shall not be liable for any delay in delivery, collection or return. USS may cancel or postpone any delivery, collection or return where USS considers that it may endanger any employee, agent or contractor or member of the general public due to (including but not limited to) severe weather conditions or by reason of USS having limited access to your specified delivery, collection or return address. USS will not be responsible for packing Goods into Storage Boxes.

Your responsibilities;

You will be responsible for. Obtaining and ensuring that USS or its carrier have access and parking facilities required to carry out the Services. Being present, or ensuring that someone authorised by you is present, during the delivery, collection and return of the Storage Boxes. Providing USS with your contact details and ensuring that these are accurate and up-to-date. Notifying USS of any changes regarding your orders by 2pm the day before the delivery, collection or return service. Ensuring that the Goods have been securely packed into Storage Boxes or are otherwise suitably prepared for transport so as not to cause damage or injury or the likelihood of damage or injury to USS employees, agents, contractors or other goods, Storage Boxes used must be supplied by USS. No Storage Boxes, should exceed the maximum weight limit of 20kg. No case should exceed the maximum weight limit of 20kg. Boxes should have flat sides and top and not be overfilled, items that do not meet this requirement can be rejected by the couriers collecting or repacked by the warehouse at a cost to you the customer.

Collections and Deliveries; 

As stated, it is your responsibilty to have your items available for collections. This means items packed in accordance with USS guidlines and left in the corect location to enable a courier company access. We will not be able to collect from your room. If you live in halls, items need to be with the reception or the mail room, the details need to be added in the comments section when requesting collection. Failure to have your items available will result in a cancelled collection, any costs incurred to arrange another collection will be passed on to you the customer. 

The Goods; 

You warrant that the Goods are your own property or that you have the right and authority to store the Goods in accordance with this Agreement. USS does not warrant that the storage facility used by USS is a suitable place or means of storage for any particular goods. USS or its contractor may at any time without notifying you open any Storage Boxes to inspect the Goods if they feel there is cause to do so. The Goods must not include and you must not store any of the following in the Storage Boxes:

  • antiques (breakable and fragile);
  • items containing or made of glass;
  • perishable goods;
  • arms or ammunition;
  • any item which emits fumes, smell or odour;
  • bullion (gold-silver), jewellery, currency, ivory, precious metals or stones;
  • any drugs, illegal substances or goods illegally obtained;
  • combustible or flammable materials, liquids or compressed gases, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents;
  • chemicals, radioactive materials or biological agents, toxic waste, asbestos or other materials of a dangerous nature;
  • any other toxic, flammable or hazardous goods;
  • any other items, the possession or storage of which contravene in any way the laws of the United Kingdom or any other applicable regulations.

Charges and payment;

All logistics costs are to be taken at the time of ordering the Service. This includes any free boxes supplied by USS, any collections of Goods from the Customer and any deliveries within the UK. The storage costs will be calculated from the day they are collected from the Customer, until the day the Customer requests their items to be returned, Storage costs will be taken every 12 weeks with the outstanding balance to be cleared on the day the Customer requests delivery back from USS. All charges are inclusive of VAT. If the rate of VAT changes, USS reserves the right to adjust the VAT you pay on the charges from the date the change takes effect. USS charges are payable by credit card, debit card through our online payment gateway. USS may review the weekly charges from time to time. If USS increases the standard rates for the charges: for all new orders, the new standard rates will take immediate effect; for existing customers who signed up to the Service, the price will remain for any goods with USS. Items not stored with USS will result in the customer account being credited £6 per item. No refunds are given for items not stored. Any failed collection, repacking etc will be charged to the customer at any point throughout the term of your storage. Any charges accrued that are not processed before you request your items back due to card issues or failed payments are still to be paid prior to items being delivered back. Should items not be packed in accordance with our packing guidlines (weight limit / not packed correctly etc) our warehouse will repack your items at a charge of £30 plus any additional storage and delivery fees due.


Items (USS box or suitcase) will be insured up to a maximum of £100 to cover: transporting of the Storage Boxes to USS storage facilities, storage and returning each item to your specified return address. USS does not insure fragile items, including but not limited to: Any glass, crockery, televisions, light bulbs, printers, scanners, musical instruments, items of intrinsic value, extremely fragile items, i.e mirrors, improperly packed items, Minor damage to suitcases due to normal handling (including, but not limited to scratches, nicks, & cuts).

Liabilty for Loss/Damage;

The Customer recognises that USS will not be held liable for damage to their belongings after return delivery has occurred. The Customer recognises that only loss or damage caused by the negligence of USS or its affiliates will be covered by USS. Only physical damage to the exterior of a Storage Box or suitcase will activate any claim on the item. USS cannot be held liable for concealed damage to items within a Storage Box or case without physical damage to the exterior of the package. In addition, damages that result from non-adherence to the How To Pack Guide are not the responsibility of USS. The Customer acknowledges that they are liable for any damage their storage contents may cause to the property of others when those items are prohibited in the How To Pack Guide. Notwithstanding anything to the contrary contained in this Agreement, USS’s maximum liability for any damage, loss, cost, or expense incurred as a result of any storage or shipping by USS is limited by the terms included in this Agreement. All insurance coverage is expressly limited to the period in which the Customer's possessions are in the actual care and custody of USS and/or its affiliates. Insurance cover ends when the Customer's packages are returned to them. 

In the case of damage to packages, any damaged packages must be inspected in the presence of a USS representative at the time of delivery (or as soon thereafter as reasonably practicable) to confirm damage. All damaged boxes must be opened at the time of delivery (or as soon thereafter as reasonably practicable), at which time USS representative will document the damage. For loss of packages, the Customer must notify USS representative of the loss at the time of delivery (or as soon thereafter as reasonably practicable).   Claims for loss of, or damage to the Customer's property must be filed with USS by requesting a claims form. Claims shall be deemed waived if not filed within 3 days following return delivery of the damaged package or, in the case of lost items, within 5 days following the scheduled delivery of the missing item. Upon receipt of a completed Claim Form and any required documentation, USS will process the claim and issue a formal reply to the Customer within 30 working days of receipt of the Claim Form and documentation. USS will pay the lesser of the following claim amounts: 

a. The cost of reasonably restoring the property to its condition immediately before storage/shipping (applies only in the case of damaged items).
b. The actual replacement value of the property.
c. The amount of USS cover for the package, which is £100.

Right to Withhold or Dispose of Goods;

If you do not pay the charges or any other payments due under this Agreement, USS has the right to withhold and ultimately dispose of some or all of the Goods. You will be responsible for all storage charges and other associated costs reasonably incurred by USS while withholding or disposing of the Goods.

Your liability to USS;

You shall reimburse USS in full an amount equal to all damages, liabilities, costs, claims and expenses that USS may incur as a result of your use of the Service or any breach by you of this Agreement.


Cancellations made after The Customer has received their free boxes must return the boxes on their agreed collection date and are subject to the logistics fees paid. Cancellations made before any deliveries have been processed will not be subject to any charges. Cancellations are only processed after packing materials dispatched to the customer have been returned to USS at the Customer's expense. 


Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against USS its employees or agents. The Customer expressly releases and holds USS, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement.

Entire Agreement; 

This Agreement shall be governed, interpreted, and construed according to the law of England and Wales. The Customer agrees that any court action pertaining to this agreement shall be conducted in courts in England.