FAQs

Find the answer to a box load of our frequently asked questions.

Boxes & Suitcases

Q.

What can I store?

A.

You can store both boxes and suitcases with USS.

Boxes
We supply our FREE boxes and tape, so you don’t have to worry about buying your own. The boxes were produced here in the UK and are double-walled to ensure all your items are protected over the summer. Keep hold of them for next year and we will offer you a discount :)

Suitcases
We know its expensive to fly with lots of bags, that's why we 
also take suitcases into our warehouses. Just make sure they are less than 20kg so our drivers can lift them and we will collect them along with any boxes you're storing.

Q.

Can I use my own suitcases?

A.

Yes.

We know its expensive to fly with lots of bags, that's why we also take suitcases into our warehouses. Just make sure they are less than 20kg so our drivers can lift them.

Q.

What kind of boxes does USS supply?

A.

Not just any old boxes. The boxes were produced here in the UK and are doubled walled to ensure all your items are protected over the summer. We also give you packing tape, to keep your stuff extra safe. 

Q.

Can I use my own boxes?

A.

No. To make sure your things stay safe and secure, you can only use UniStudentStorage boxes.

Q.

How much are the boxes?

A.

Boxes are free, as long as you store them with us.

If you find you’ve ordered too many boxes, let us know that you don’t want to store them and we will credit your storage account with £6. You don’t need to send the box back, it’s yours.

Q.

If boxes are free, why do you need my card details?

A.

When you order your boxes and suitcase storage, we’ll charge you for the return delivery of all of your items. But don’t worry – your storage term doesn’t begin until your boxes reach us.

The next time you’ll be charged is when you request your stuff back - or after 12 weeks of storage if you store your stuff with us for 12 weeks or more.

Delivery & Collection

Q.

How much is delivery & collection?

A.

We charge a minimum of £30 for delivery and collection for the first 2 items. Any additional items are charged at £12 each. This cost includes sending out your free boxes.

Q.

How much is delivery when I want my stuff back?

A.

There are no separate charges for delivery when you're ready to get your stuff back.

Q.

Can I have my items returned to a different address?

A.

Yes. You can have your items returned to any address in the UK.

Q.

How do I arrange collection of my items?

A.

Once your items are packed, log into your account and request USS to come and collect them from your current address. This can usually be done within 48hrs, although it's best to pre book as far in advance as possible. Your order will be assigned to one of our team and they will text you with the relevant details. If you need to make any changes, simply reply to the text.

Q.

How do I arrange return delivery of my items?

A.

When you're ready to have your items delivered back, log in to your account and request delivery anywhere in the UK. As with the collection, one of the team will text you to confirm all the details.

Q.

When are collections and deliveries made?

A.

Collections & deliveries are made on weekdays only and can be between 08.00 – 18.00. Make sure you label each item with your unique USS reference code prior to collection, the space is marked on the side of the box.

If you're storing a suitcase, affix the luggage label provided using the zip ties, the driver will then have something to stick your delivery label to. 

We can only collect from your reception; please make sure the reception is happy with this and instruct us in the comments tab when ordering. 

Storage

Q.

Is there anything I can't store?

A.

For health and safety reasons, you can’t store:

  • antiques (breakable and fragile);
  • items containing or made of glass;
  • food, or any perishable goods;
  • arms or ammunition;
  • any item which emits fumes, smell or odour;
  • bullion (gold-silver), jewellery, currency, ivory, precious metals or stones;
  • any drugs, illegal substances or goods illegally obtained;
  • combustible or flammable materials, liquids or compressed gases, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents;
  • chemicals, radioactive materials or biological agents, toxic waste, asbestos or other materials of a dangerous nature;
  • any other toxic, flammable or hazardous goods;
  • any other items, the possession or storage of which contravene in any way the laws of the United Kingdom or any other applicable regulations.
Q.

Where will you keep my items?

A.

We store your items in one of our warehouses. Each site has been chosen to offer the best environment for keeping your things safe and secure over the summer. We use CCTV and the latest alarm systems to ensure security as well as having each site manned during the day, so relax, we have got it all covered.

Q.

Is my stuff insured?

A.

Each item (box or case) stored with USS is insured up to £100 during transit and while in our warehouse.

Q.

What security measures do you have?

A.

Our warehouses are protected by CCTV and Red Care to ensure security as well as having each site manned during the day so you can relax. We have got it all covered.

Q.

Will you look inside my items?

A.

No way. Your boxes will stay taped shut and your suitcases will remain locked until you open them again.

Payment

Q.

What do I pay?

A.

You only pay for what you use. That has always been key to us, so we charge the collection and delivery costs upfront and all storage costs at the end of the storage period (or every 12 weeks for long term storage).

Q.

How do I pay?

A.

We have partnered with Stripe to process all payments, enabling us to securely process payments from all major credit and debit cards.

Q.

Can I get a refund if I don't need all the boxes I ordered?

A.

Not using all the FREE boxes, no problem. Just let us know when you arrange your collection of the items you no longer wish to store and we’ll credit your storage account with £6 per item not stored with us. The boxes are yours, so no need to give them to the courier.

Our boxes or your suitcases, you decide.

We’re into simple. Thats why there are only two price points for storage: Either £1 per week per box or £2.50 per week for any suitcase, plus delivery charges.

Use the free quote sliders above to calculate your storage costs and lets get storing.